Ada Support secures $2.5M seed financing

Ada Support Inc. has emerged from stealth with a automated chat platform and the disclosure of $2.5 million in initial funding led by Bessemer Venture Partners with participation from Version One Ventures.

Ada Support does not say when the financing closed, but likely in early 2016.

Ada Support will use the funding to grow its business and further product development.

Co-founded by Mike Murchison and David Hariri in 2014, Ada Support has gone from answering customer support tickets manually to automating answers to more than 2 million customer questions a month for an impressive list of companies including Shopify, Coinbase, Telus and Medium.

Ada Support’s chatbot platform makes powerful artificial intelligence accessible to non-technical support teams. Ada Support leverages proprietary AI technology to provide automated responses to inbound customer support requests, reducing the time spent on repetitive questions by 70 percent. This allows customers to receive answers to many of their questions much quicker than with human-staffed customer support, while also receiving support 24/7.

“Ada is a tremendous tool for our team; it has saved us from hours of support tickets, informed product decisions, and is a delight to use,” said Tucker Schreiber of Shopify.

“The customer support industry will be one of the first to adopt AI to improve productivity, responsiveness and customer satisfaction,” said Mike Murchison, CEO and co-founder at Ada Support. “Like previous technological breakthroughs before it, artificial intelligence will create new occupations that we didn’t foresee. It’s been exciting to see evidence that Ada Support is already beginning to facilitate this.”

As companies use Ada Support in their customer service departments, the AI platform identifies opportunities to further automate responses to new customer questions. Ada Support’s technology learns from every customer interaction, making its ability to help customers improve over time.

photo credit: Ada Support

Ted Liu

Ted Liu, M.Sc. (Mining, Queen's), MBA (Finance, Toronto), is the Editor of Private Capital Journal, CanadaMetals.ca, TechWire.ca, and the former Editor of Canadian Private Equity. Ted has been passionately tracking Canadian private capital industry since 1992, having most recently served as Research Director for The Canadian Venture Capital and Private Equity Association (CVCA).

Ted is the architect of CVCA infobase, and is the architect of CPE Media's Financings.ca, Canada's most sophisticated and advanced all private capital and public market financing database.