Coconut Software Corporation has raised $4.2 million in Series A funding led by Information Venture Partners (IVP) and with participation of ScaleUp Ventures, StandUp Ventures, seed investors, PIC Investment Group of Saskatoon and Bay Partners.
The Series A funding follows on a seed round of $700,000 that was raised less than a year ago.
David Unsworth, General Partner at Information Venture Partners, Kevin Kimsa, Partner at ScaleUp Ventures, and Neal Dempsey, General Partner at Bay Partners.
Saskatoon, Saskatchewan based Coconut Software provides an enterprise appointment scheduling platform for large companies that manage millions of customer appointments during the year. Coconut lets the customer choose times that work best for them without extensive telephone hold times. Large organizations, such as telco companies with retail store outlets, ensure customers are not frustrated waiting in line for service. The enterprises can better manage their workforce, while providing a positive and modern experience with the brand.
Coconut Software intends to use the additional funds for expansion plans in both Saskatoon and Toronto.
“Coconut is taking old ways of scheduling appointments, such as emails, forms, and voicemails, and making them a real-time experience that is quick and easy for both companies and their customers,” said Katherine Regnier, CEO of Coconut. “Customers want their problems solved without wasting time waiting for an appointment, and corporations want to provide a digital customer experience. At Coconut, we’re making appointment scheduling as easy as picking a time. This investment will bolster our platform, and we are thrilled with the level of expertise and sophistication each investor brings to the table.”
“Coconut is changing the way large institutions engage with customers and deliver service-first experiences,” said Unsworth. “The Company is providing a solution that allows leading retailers to seamlessly blend their online, in-store and mobile service requests leading to enhanced customer service and efficiency. Customer satisfaction is top of mind with many of these institutions and Coconut is providing an innovative solution that we are proud to support as their impressive growth continues.”
photo credit: Coconut Software