Warburg Pincus’ Qualifacts acquires venture-backed OnCall Health

CPE News (11.7.2022) – Qualifacts Systems, LLC, a portfolio of Warburg Pincus LLC, has acquired OnCall Health. Financial terms were not disclosed.

Toronto based OnCall Health is leading the way in enabling behavioral healthcare organizations to be virtual-first. Founded by Nicholas Chepesiuk in 2016, OnCall enables healthcare enterprises to rapidly launch their own virtual care platform that is highly configurable to their brand and workflow.

OnCall Health had raised US $8 million in seed and Series A funding from Base10 Partners, Ripple Ventures, Panache Ventures, and Stout Street Capital.

Founded in 2000, Nashville, TN based Qualifacts is a provider of EMR (electronic medical record) and practice management software to the behavioral health end market, with a focus on midsized outpatient mental health clinics.

In September 2019, Warburg Pincus acquired Qualifacts Systems from Great Hill Partners.

photo credit: OnCall Health

News Release

OnCall Health Acquired by Qualifacts, a leading US provider of behavioral health EHR

As the leading EHR-integrated telehealth solution for behavioral health, we are extremely excited to announce the acquisition of OnCall Health by Qualifacts, the leading US behavioral health EHR.

Qualifacts’ mission is to be an innovative and trusted technology and solutions partner, enabling exceptional outcomes for its customers and those they serve. Qualifacts’ comprehensive portfolio, including the CareLogic®, Credible™, and InSync® platforms, spans and serves the entire behavioral health, rehabilitative and human services market supporting non-profit Certified Community Behavioral Health Clinics (CCBHC) as well as for-profit large enterprise and small business providers.

This is an excellent opportunity for OnCall to expand our ability to lead the way in enabling behavioral health organizations to be virtual-first. We are excited to accelerate and expand our product roadmap and significantly enhance the user experience of and support for OnCall with the help of Qualifacts.

“Today we start an exciting new chapter for OnCall, and we are thrilled to be part of the Qualifacts team,” said Nicholas Chepesiuk, CEO of OnCall Health. “Our values and passion for serving the behavioral health market align perfectly. This partnership should enhance care teams’ efficiency and expand customer access for quality care and improved lives.”

Current OnCall customers can expect no interruption in their services and should know that additions to our roadmap in the coming months are well-aligned with our current customer feature requests.

“We are excited to welcome the OnCall team to our Qualifacts family. We know what it takes to be a trusted technology partner to our customers. We are impressed with what OnCall has accomplished and I’m confident by offering the capabilities of their OnCall virtual care solutions to our customers, we can further advance our collective mission to enable exceptional outcomes for our customers and those they serve,” said Paul Ricci, CEO of Qualifacts.

We look forward to sharing more about this great milestone and how we will continue to enhance our capabilities soon. For more information, please read the full press release here.

About Qualifacts:

Qualifacts is a leading provider of behavioral health software and SaaS solutions for clinical productivity, compliance and state reporting, billing, and business intelligence. Its mission is to be an innovative and trusted technology and solutions partner, enabling exceptional outcomes for its customers and those they serve. Qualifacts’ comprehensive portfolio, including the CareLogic®, Credible™, and InSync® platforms, spans and serves the entire behavioral health, rehabilitative and human services market supporting non-profit Certified Community Behavioral Health Clinics (CCBHC) as well as for-profit large enterprise and small business providers. Qualifacts has a loyal customer base, with more than 2,400 customers representing 75,000 providers serving more than 6 million patients. Qualifacts was recognized in the 2022 Best in KLAS: Software and Services report as having the #1 and #2 ranked Behavioral Health EHR solutions, with its Credible and CareLogic platforms, respectively.

About OnCall Health:

OnCall Health is leading the way in enabling behavioral healthcare organizations to be virtual-first. OnCall’s patient portal and telehealth operations solution help companies retain more patients, scale efficiently, and increase revenue. With OnCall, organizations can scale virtual care operations with tools that increase efficiency and engage patients in new ways. We believe that healthcare is better when the barriers of distance and time between patients and providers are eliminated. OnCall is enabling healthcare companies to eliminate these barriers and grow by optimizing their patient experience, operational efficiency, and monetization.